Is Chatwoot Worth It in 2026? Price, Who Should Buy It and Who Should Skip It
Short answer: Chatwoot is worth paying for if a small support team wants one inbox for all its channels and may self-host later. Skip the paid cloud plans if two agents and live chat are enough, because the Hacker plan is free, or if you can run the free self-hosted edition yourself. Prices below were read on Chatwoot’s official pages on 13 November 2026, and the code KUPONAUT (5% off all payments) was accepted when we applied it at checkout on 4 November 2026.
By Fırat Papatya · Published · 5 min read
Affiliate disclosure: Kuponaut is a Chatwoot affiliate partner and may earn a commission if you buy through the links or the code on this page, at no extra cost to you. Prices were read on Chatwoot’s official pages on 13 November 2026. Kuponaut applied the code at checkout on 4 November 2026. We did not use Chatwoot for this article, so it gives no rating for speed, quality or reliability.
The short answer
Chatwoot is an open-source customer support inbox: website live chat and messaging channels in one place, with an AI agent called Captain on paid plans. The table answers the five questions people ask before paying; the sections below give the detail and the sources.
| Question | Answer |
|---|---|
| Is Chatwoot worth paying for? | Yes for small support teams that need all channels in one inbox; no if the free plan or self-hosting covers you |
| What does it cost? | Chatwoot Cloud is $19, $39 or $99 per agent per month |
| Is there a free plan or trial? | Yes: Hacker is $0 for up to 2 agents (live chat only, 500 conversations a month), the cloud has a 15-day trial, and the self-hosted Community Edition is free |
| What is the cheapest way to get it? | Startups at $19 per agent, with the code KUPONAUT (5% off all payments, accepted at checkout on 4 November 2026) |
| Who should skip it? | Teams covered by the free Hacker plan, and teams able to self-host |
From Chatwoot’s official pages. Prices were read again on 13 November 2026 and had not changed; the other terms were read on 27 October 2026.
What Chatwoot costs
Chatwoot Cloud is priced per agent per month, so team size drives the bill: three agents on Business is $117 a month before the code. The pricing page lists no annual price. Extra Captain AI credits cost $20 per 1,000.
| Plan | Monthly billing | Yearly billing | What it includes |
|---|---|---|---|
| Hacker | $0 per agent per month | — | Up to 2 agents, 500 conversations a month, live chat only, 30-day data retention; no Captain AI, voice, help centre, teams, automation, SSO or audit logs (read 27 Oct 2026) |
| Startups | $19 per agent per month | — (no annual price listed on the pricing page) | Unlimited conversations under fair use, all channels, help centre, 300 Captain AI credits, 1-year data retention; free for open-source projects on application (read 27 Oct 2026) |
| Business ('Most popular') | $39 per agent per month | — (no annual price listed on the pricing page) | Everything in Startups plus voice, teams, automation rules, 500 Captain AI credits, 2-year data retention (read 27 Oct 2026) |
| Enterprise | $99 per agent per month | — (no annual price listed on the pricing page) | Everything in Business plus SSO/SAML, audit logs, 800 Captain AI credits, 3-year data retention; extra Captain credits $20 per 1,000 on any plan (read 27 Oct 2026) |
| Self-hosted (Community / Premium Support / Enterprise Edition) | $0 / $19 / $99 per agent per month | — | Community Edition free forever on your own server; Premium Support adds vendor support; Enterprise Edition adds enterprise features with dedicated setup and onboarding (self-hosted plans page, read 27 Oct 2026) |
From Chatwoot’s official pages. Prices were read again on 13 November 2026 and had not changed; the other terms were read on 27 October 2026.
Who Chatwoot is worth it for
This is our reading of the official plan pages, not a hands-on review.
| You | Why it fits |
|---|---|
| Answer customers on several channels | All channels are included from Startups ($19 per agent), with a help centre and 300 Captain AI credits |
| Need voice, teams and automation rules | Business ($39 per agent) adds them, with 500 Captain AI credits |
| Need SSO and audit logs | Enterprise ($99 per agent) adds SSO/SAML and audit logs, with 800 Captain AI credits |
| Want the option to leave the cloud later | Chatwoot is open source, and the Community Edition is free to self-host |
Who should skip Chatwoot
| You | What to look at instead |
|---|---|
| Have one or two agents and only need website chat | The Hacker plan is $0: up to 2 agents, live chat only, 500 conversations a month, 30 days of data |
| Can run your own server | The self-hosted Community Edition has no licence fee. Our code does not apply to self-hosting |
| Have a large team and a fixed budget | Per-agent pricing grows with every seat: ten agents on Business is $390 a month before the code (our arithmetic) |
| Rely heavily on the AI agent | Captain credits are limited per plan, extra credits are $20 per 1,000, and they are not refundable |
Which plan makes sense
Count your agents, then check which channels and features you need.
| If you | Pick | Why |
|---|---|---|
| Have up to 2 agents and need live chat only | Hacker | $0; 500 conversations a month |
| Need all channels and a help centre | Startups | $19 per agent a month; 300 Captain AI credits; 1 year of data |
| Need voice, teams and automation | Business | $39 per agent a month; 500 Captain AI credits; 2 years of data |
| Need SSO/SAML and audit logs | Enterprise | $99 per agent a month; 800 Captain AI credits; 3 years of data |
The cheapest way to get Chatwoot
The lowest paid price is Startups at $19 per agent a month. The code KUPONAUT takes 5% off all payments, so it also applies to renewals: by our arithmetic $18.05 per agent on Startups and $37.05 on Business.
Enter KUPONAUT at checkout. Applied at checkout by Kuponaut on 4 Nov 2026: code KUPONAUT was accepted (5% off all payments). Confirm the final total on your own order. The full record is on Chatwoot discount code.
Chatwoot’s pricing FAQ says the Startups plan is free for qualifying open-source projects and nonprofits that apply, which beats any code if you qualify.
On refunds: 'Yes, we offer refunds for all Cloud plans. The refund amount is calculated based on your cancellation date and unused time.' Captain AI credits are non-refundable because they are usage-based (pricing page FAQ, read 27 Oct 2026). Self-hosted: Premium Support plans are refundable based on time left; Enterprise self-hosted plans are not refundable (self-hosted plans page, read 27 Oct 2026).
What we checked and what we did not
Checked: plan prices on Chatwoot’s official pages, read again on 13 November 2026 (other terms read on 27 October 2026); the code, applied at checkout on 4 November 2026.
Not checked: we did not use Chatwoot for this article. It gives no rating for speed, quality or reliability.
Frequently asked questions
Is Chatwoot worth it?
It is worth it for a small support team that wants website chat and messaging channels in one inbox: all channels start on Startups at $19 per agent a month. If two agents and live chat are enough, the free Hacker plan covers you. This answer is based on Chatwoot’s official pricing page; prices were read again on 13 November 2026. We did not use Chatwoot for this article.
How much does Chatwoot cost?
On 13 November 2026 Chatwoot Cloud was $0 (Hacker), $19 (Startups), $39 (Business) and $99 (Enterprise) per agent per month. The page lists no annual price. Extra Captain AI credits are $20 per 1,000.
Is Chatwoot free?
The Hacker cloud plan is free for up to 2 agents with live chat only and 500 conversations a month. The open-source Community Edition is also free to self-host on your own server.
Does Chatwoot have a free trial?
Yes. The pricing page offers a 15-day free trial of Chatwoot Cloud.
Does Chatwoot give refunds?
Chatwoot says it refunds all Cloud plans, with the amount calculated from the cancellation date and the unused time. Captain AI credits are not refundable.
Does the KUPONAUT code work on Chatwoot?
Yes. It was accepted when Kuponaut applied it at checkout on 4 November 2026 and takes 5% off all payments, renewals included. It does not apply to self-hosting. See Chatwoot discount code.
Related code pages
- Chatwoot discount code — Tested at checkout November 4, 2026: 5% off all payments.
- How to set up website live chat and a shared inbox with Chatwoot